Desk Morons are frustrating. You know, those Customer Service types who feel it’s their job to get in your way. They’re long on smiles. They’re long on sorries. They’re long on what-can’t-be-done.
They deny the insurance coverage which you’ve paid for. They refuse your check even though you’re a frequent, known customer in good standing. They’re long on explanations that I’m Sorry, Sir, But It’s Just Our Policy. As if that makes it OK. As if it makes sense. As if they’re truly sorry.
“Policy” so often gets in the way of customer service and is nothing more than a convenient excuse to be lazy and inflexible. Now I understand why these people are so frequently behind bullet-proof glass.
When you consider how many desk morons there are, in so many types of businesses, it’s frightening. Great post.
They make me homicidal.
And I’m a pretty gentle guy…
Thanks for the note.
I’d comment on this but it is company policy…